DEV M. DEVENDRA
CGMA, ACMA(UK), PMP, Cert.APM
Bus: (905) 712-0375 Mobile: (416) 562-0737 E-mail: thejes9@rogers.com
CGMA, ACMA(UK), PMP, Cert.APM
Bus: (905) 712-0375 Mobile: (416) 562-0737 E-mail: thejes9@rogers.com
Program / project management, software development, information technology and strategy professional with 25 years of experience in the telecommunications, IT consulting, software development, healthcare, banking, insurance, wealth management, outsourcing and government industry sectors. Successfully delivered on large and complex business application development, digital customer experience, enterprise application integration, ICT infrastructure, technology centric business transformation and process re-engineering initiatives.
Extensive consulting and functional experience with leading global and Canadian companies such as Royal Bank of Canada (RBC), HP Enterprise Services, IBM Canada, Bell Canada, Rogers, Nortel Networks, AT&T Canada (Unitel), ResponseLogic, HSBC Bank USA, Scotiabank, Sun Life Financial, National Trust, Knowledge First Financial, Mortgage Insurance Company of Canada, Symcor, Resolve Corporation (D+H), Municipal Property Assessment Corporation, Liquor Control Board of Ontario, Oral-B Laboratories and Gillette Canada.
Led multi-million dollar (up to $25 million) enterprise initiatives and programs with project team sizes up to 70 staff at leading companies, while coaching and mentoring high performance IT delivery teams. Successfully managed the delivery of multiple time-boxed, fixed budget and complex enterprise initiatives with high business impact, risks, uncertain business requirements or new technology introduction. Deep skills implementing and using best practices and methodologies such as PMBOK, CMMI, JAD, ITIL, Iterative Waterfall and Agile / Lean software development.
Worked with Executive Steering Committees and Project Management Office to establish appropriate project governance structures, processes and alignment to business strategy. Managed the organizational change and transition impacts of complex enterprise initiatives and program-level risk assessment, planning and mitigation.
Deep business transformation and process design/re-engineering experience and knowledge of best practices and methodologies. Strategic outsourcing and IT delivery experience working with global outsourcing partners. Led virtual (global, multi-location) project teams with clients and delivery teams in Canada, USA, Europe and India.
In-depth technical knowledge of multiple technologies (Java, J2EE, C#, .NET, VB, Lotus Notes) including client server and n-tier architectures, SOA, legacy mainframe systems and databases managing large and complex enterprise projects. Used Agile / Lean / SCRUM software development methodology working with small cross- functional teams, using short cycles of “iterative” and “incremental” prototyping and development for GUI screens and related workflow components. Strong data management, enterprise data lake, Hadoop, ETL, data warehouse, data migration/conversion, data clean-up, business intelligence and reporting expertise.
As Application Delivery Executive with HP Enterprise Services led global application delivery teams for the corporate web portals (WebSphere), data warehouse and business intelligence technology areas that provide service delivery excellence to clients. Responsible for the overall strategic, tactical and operational delivery planning / management, nurturing and growing client relationships and managing client SLAs and financial performance for the account. Supported business development efforts and growth targets for clients by contributing innovative service solutions for customer strategic and operational
Studied Computational Science at University of Leeds in England, and taken graduate-level courses in Master of Health Science in Health Informatics at University of Ontario Institute of Technology.
Hold the Chartered Management Accountant (ACMA) designation from Chartered Institute of Management Accountants of UK, considered equivalent to a Master’s degree. Received the Chartered Global Management Accountant (CGMA) designation from American Institute of Certified Public Accountants and CIMA of UK.
Valid Project Management Professional (PMP) credential from the Project Management Institute of USA, and Certified Agile Project Manager (Cert.APM) from the Project Management Association of Canada. Completed the ITIL – Information Technology Infrastructure Library version 3 Foundation Certification.